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Privacy Policy

Welcome to Hot Water Shop ( This Privacy Policy aims to provide you with a comprehensive understanding of how we collect, use, disclose, and protect your personal information as you interact with our online store specialising in selling hot water systems. By using our website or services, you acknowledge that you have read and understood the practices outlined in this policy.

1. Information We Collect

We collect various types of personal information to facilitate seamless transactions and enhance your shopping experience. This includes your name, contact details, billing and shipping addresses, payment information, and other relevant details provided during account creation or purchase.

2. How We Use Your Information

Your personal information is primarily used to process orders, fulfill your requests, provide efficient customer support, and ensure timely delivery of products. We may also use your information to personalise your experience, communicate updates about your order, and share promotional materials if you've opted to receive them.

3. Data Security

Safeguarding your personal information is a priority. We employ robust security measures to prevent unauthorised access, alteration, disclosure, or destruction of data. Our website utilises SSL encryption to protect information transmitted during online transactions.

4. Cookies and Tracking

Cookies and similar technologies enhance your browsing experience and help us gather valuable insights into website usage. These technologies enable us to remember your preferences, analyse trends, and optimise our website's functionality. You can manage cookie preferences through your browser settings.

5. Third-Party Links

Our website may contain links to third-party websites for your convenience. However, we are not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies before providing any personal information.

6. Your Rights

You retain certain rights over your personal information. You can access, correct, update, or request deletion of your data. If you have an account with us, you can make these changes directly within your account settings. For specific inquiries or to exercise these rights, you can contact us.

7. Contact Us

If you have questions, concerns, or requests related to your privacy, please feel free to reach out to our privacy team:

Hot Water Shop
Phone: 1300 728 122

8. Changes to This Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. Any modifications will be effective upon posting on our website. Your continued use of our services after policy changes signifies your acceptance of the updated terms.

We value your trust in Hot Water Shop as your hot water system provider and are committed to safeguarding your privacy throughout your interactions with us.

Need Urgent Hot Water Repairs or Replacement?

Call or SMS 0458 913 182